Thank you for shopping with Rochelle de Maya. We want you to love your jewellery as much as we do. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Shipping

Shipping costs to mainland UK is £2.99 per item

If multiple items are shipped in the same parcel, the shipping cost is £3.99

Shipping is free for orders of £70 or over

All items will be despatched by courier in 7-10 working days, not including bank holidays or weekends.

1. Eligibility for Returns

You may return unworn, unused items within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unused, unworn, and in their original condition
• Include all original packaging, tags, and protective materials
• Not be personalised or custom-made items (these are non-returnable unless faulty)

For hygiene reasons, we cannot accept returns on earrings unless they arrive faulty.

2. How to Start a Return

To begin a return, please contact us at:

hello@rochelledemaya.co.uk

Please include:

• Your full name
• Order number
• Item(s) you wish to return
• Reason for return

Once approved, we will send you the return instructions.

3. Return Shipping

• Customers are responsible for return postage costs unless the item is faulty or incorrect.
• We recommend using a tracked postal service, as we cannot refund items lost in transit.

4. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 working days for the refund to appear in your account

Shipping fees are non-refundable unless your item is faulty or we shipped the wrong item.

5. Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with:

• A description of the issue
• Clear photos of the fault

We will offer a replacement or a full refund, including all shipping costs.

6. Exchanges

We currently do not offer instant exchanges.

If you would like a different item, please return the original product for a refund and place a new order.

7. Non-Returnable Items

Certain items cannot be returned:

• Earrings (for hygiene reasons, unless faulty)
• Personalised or custom-made jewellery
• Gift cards
• Items returned after 14 days

8. Sale or Drop Items

Sale or Drop  discounted items can be returned, unless stated as final sale in the product description.

9. Contact Us

For any questions about returns or refunds, please email us:

hello@rochelledemaya.co.uk