These Terms & Conditions apply to all orders placed on the Rochelle de Maya Ltd website. Please read them carefully before placing an order. By placing an order, you agree to be bound by these Terms & Conditions.

1. About Us

Rochelle de Maya Ltd
Registered in England and Wales

Co. No. 1688126

2. Ordering and Contract Formation

2.1 By placing an order through our website, you are making an offer to purchase goods subject to these Terms & Conditions.

2.2 All orders are subject to availability and acceptance by us.

2.3 After placing an order, you will receive an acknowledgement email confirming receipt of your order. This email does not constitute acceptance of your order.

2.4 A legally binding contract is formed only when we send you an email confirming that your order has been dispatched. Only the items listed in the dispatch confirmation email will form part of the contract.

2.5 We reserve the right to refuse or cancel any order at our discretion, including where payment has not been authorised, the product is unavailable, or pricing errors have occurred.

3. Customer Responsibilities

3.1 When placing an order, you confirm that:

• All information provided is true and accurate
• You are legally capable of entering into a binding contract
• You are the authorised holder of the payment method used
• Sufficient funds are available to cover the cost of the order

4. Pricing and Payment

4.1 All prices shown on our website are in GBP (£) and include VAT at the applicable rate.

4.2 Delivery charges are shown separately and will be added to your total before checkout.

4.3 While we take reasonable care to ensure prices and descriptions are accurate, errors may occur. If a pricing error is discovered after you have placed an order, we will contact you as soon as possible to offer the option of reconfirming the order at the correct price or cancelling it for a full refund.

4.4 If we are unable to contact you regarding a pricing error, we will treat the order as cancelled and issue a full refund where payment has been taken.

5. Delivery

5.1 Delivery times are estimates only and may vary depending on availability and location.

5.2 Any delivery timeframes provided are indicative and not guaranteed. We are not responsible for delays caused by postal services or events outside our reasonable control.

5.3 Delivery guarantees, where offered, apply to mainland UK only unless otherwise stated.

6. Promotions and Discount Codes

6.1 Promotions and discount codes are offered at our discretion and may be withdrawn or amended at any time.

6.2 Discount codes must be entered at checkout and cannot be applied retrospectively.

6.3 Discount codes cannot be used on limited drops, sale items, gift vouchers, or in conjunction with other offers unless expressly stated.

6.4 Discount codes cannot be applied to previous or pending purchases.

7. Customs Duties and International Orders

7.1 For orders delivered outside the UK, you are responsible for any customs duties, import taxes, or charges imposed by your local authority.

7.2 Rochelle de Maya Ltd does not cover these charges. If they are unpaid and the parcel is returned to us, we will not refund any duties, taxes, or associated charges.

7.3 If you return an item or delivery fails for any reason, customs duties and taxes paid are non-refundable by us. You must contact your local customs office to reclaim any such amounts.

8. Product Variations (Shade and Size)

8.1 Due to the nature of jewellery and screen displays, slight variations in colour, shade, size, or finish may occur.

8.2 We reserve the right to make minor changes to product specifications where necessary.

8.3 These variations do not affect your statutory rights. If you are dissatisfied, you may return the item in accordance with our Returns Policy.

9. Your Statutory Rights and Returns

9.1 Nothing in these Terms & Conditions affects your statutory rights under UK law, including the Consumer Rights Act 2015.

9.2 As a consumer, you have the right to cancel your order within 14 days of receiving the goods, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9.3 Full details of cancellations, returns, and refunds are set out in our Returns Policy.

10. Privacy

10.1 We process your personal data in accordance with UK data protection law.

10.2 Our Privacy Policy explains how we collect, use, and protect your personal information and can be found on our website.

10.3 By placing an order, you consent to the use of your personal data for order processing, delivery, and related purposes.

11. Intellectual Property

11.1 All content on this website, including jewellery designs, images, text, and graphics, is the intellectual property of Rochelle de Maya Ltd.

11.2 Unauthorised copying, reproduction, or plagiarism of our designs or content may result in legal action.

12. Website Changes

12.1 We reserve the right to amend, remove, or update any part of this website or these Terms & Conditions at any time without prior notice.

12.2 The Terms & Conditions in force at the time of your order will apply to that order.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.